We may look and have the feel of a huge corporation, but there is nothing further from the truth. I Need A Holiday Too is run in essence by three people, Jacqui, Carl and Max Alban. All three of us work incredibly hard to deliver the sort of customer service and experience that you would expect from a large company but it is very personalised and you never get the faceless experience you would get from other companies.
We have been in business since 2005 and opened our doors in La Roche Derrien in July 2006, so have recently celebrated our 10th birthday. We offer a very unique service to our guests with our bespoke care packages, individual needs being met and offering our guests choice and control over their holiday or respite stays with us.
The whole ethos of our company is to ensure that the disabled person and or their family are in control, we don’t tell you what to do, how to do it and when you are going to do it, we offer you options, solutions, answers to your questions for you to decide.
We offer you bespoke care packages, we can offer you flexibility, experience, and control with all of our staff who can meet personal and social care needs dependent on your agreed assessed needs. We can work within your agreed needs with Social Care and Health and can accept Direct Payments, PIPs and Independent Budgets to meet the costs, all invoices and paperwork can be provided for your audits.
Our door is always open and we live on site, you will meet us on a daily basis and often we will be sat down chatting to people on the terrace or out in the garden. We are always available to help with a problem, change a piece of equipment, in fact, Carl has been known to fix electrical problems on a wheelchair overnight whilst it is not in use, just so a customer doesn’t lose a day of a holiday waiting for a repairman to arrive. Max is completely bilingual in French and Jacqui speaks very bad French very fluently as she is often heard saying but between them they can get a job done. Often found at the local GP’s or pharmacy trying to sort out a medical problem Jacqui is extremely well known within the local community.
We are not aware of any other company that can offer you a unique experience like ours all in house that can gives you complete flexibility and control over your holiday.