Terms & Conditions

Please see below for all our website terms & conditions

Terms and Conditions

To make a booking please telephone or email to check availability. Then complete a booking form in full and return it with a deposit of 25% of the full cost of the holiday within 21 working days for the booking to be accepted. Full payment of the balance is due 8 weeks prior to the holiday commencement for holidays in the UK and 14 weeks for holidays abroad. Failure to pay may result in the customers’ holiday being cancelled without a refund. Once we have 6 people booked on a holiday, the holiday is guarantee.

Comprehensive Travel Insurance is compulsory for all foreign holidays. It is advisable for all UK holidays. We cannot be held responsible for any costs incurred for failure to take out relevant travel insurance. The Customer must provide us with evidence of this insurance 28 days prior to departure.

If we cancel the holiday as we have not achieved the minimum numbers required on the holiday, or any event in our opinion renders the holiday unsafe, we reserve the right either to return the customers monies without further compensation or offer the customer an alternative holiday. We would normally try to give the customer a month’s notice in such an event. Invoices will normally be sent directly to the customer unless it is clearly indicated on the booking form that it is to be sent to a third party.

If the customer cancels the holiday, the customer should notify us in writing as soon as possible. The cancellation charges are calculated according to the number of days prior to the departure that we receive the cancellation in writing. If the Holiday is guaranteed you will lose your deposit.

 

56-31 days prior to departure 75% of cost of holiday charged for holidays in the UK

30 days prior to departure 100% of cost of holiday charge for holidays in the UK

98-55 days prior to departure 50% of cost of holiday charged for holidays outside the U

56-31 days prior to departure 75% of cost of holiday charged for holidays outside the UK

30 days prior to departure 100% of cost of holiday charge for holidays outside the UK

If you cancel before 98 days prior to departure and we can find someone to take your place then you will lose your deposit only.

 

The support package is inclusive of basic support and supervision, providing always that we are informed of the true nature of the customers’ disability and given a reasonable amount of information regarding their needs, which must include any details of behavioural disorders. The customer must be at least 18 years old at time of booking. Any challenging behaviour which might prove unacceptable to members of the public may result in the customer holiday being terminated with no entitlement to a refund. The customer will also be liable for any costs incurred to return home. Failure to disclose information that may result in requiring extra support needs may result in the immediate termination of the customer holiday with no entitlement to a refund the customer will be responsible for the cost to return home. On receipt of the assessment form, we will review each customer’s needs and we may levy an extra charge if we deem it necessary. It is imperative that the assessment of needs form is completed fully as this does constitute a support plan for those requiring extra support. Failure to return the form with in the required time may result in the loss of your holiday with no refund if we are unable to meet your needs.

Personal care is not included in our costs, please contact the office if you require personal care. We are able to supply extra support at an additional cost calculated as a percentage of the cost of the basic holiday. This additional cost is non-negotiable and is set by I Need A Holiday Too. The customer is responsible for providing their own personal aids, e.g. incontinence aids such as mattress covers, pads, disposable gloves and wheelchairs.

Medication can only administered by a holiday supporter provided it has been prepared by a pharmacist, is labelled and packaged appropriately, Failure to have correctly prepared medication may result in your holiday being terminated.

 

The holiday packages :

Full Board – Breakfast, picnic lunch, dinner but excludes drinks.

Half Board – Breakfast and one main meal, either at lunch time or tea time. Excludes Drinks

Breakfast Only – Breakfast as offered by Hotel, may include cooked breakfast, continental or buffet style breakfast.

 

Accommodation is based on 2 or more customers sharing a room. Single rooms are sometimes available at an additional cost and should be requested at the time of booking. If there is no one available for the customer to share a room with the customer will be responsible for the single room supplement. Most excursions are included in the package. Customers would generally be expected to participate in all the excursions. If a customer does ‘opt out’ of any excursion, it is not possible to provide an alternative or refund. If the customer indicates they prefer meals above the choice we offer, then the difference between the costs are the responsibility of the customer. Optional extra activities not included in the holiday, the customer will be notified before taking part of the extra costs of such activities.

Not included in the package are, drinks, snacks, personal items of expenditure such as cards, gifts, sweets, etc. Transport to and from home, to the meeting point or venue, medical expenses, postage, telephone calls, room service at hotels, laundry, personal care & anything not specifically included and notified to the customer in writing as part of the package are excluded and for which cost the customer is personally liable. The customer must ensure that they have sufficient monies to meet these needs. Also not included personal travel insurance, or cancellation insurance or taxes as may be levied by governments (excepting airport tax notified to us at the time of booking the flights) or tips.

Holidays begin at the venue, or at an airport (assume a London airport unless specified) or port as notified. It is the customer’s responsibility to ensure that they are at the departure point or venue in plenty of time, and although we would always endeavour to wait as long as possible, we cannot be held responsible if we have to begin the holiday without the customer due to their late arrival. (A door to door service can be provided at an additional cost.) Customers are requested not to bring excessive or inappropriate luggage. Luggage is the customers’ responsibility. We will assist the customer with their luggage if possible, but do not accept liability for it or for any damage howsoever caused. For this reason, we recommend the customer takes out insurance.

We will endeavour to send details of travel times, meeting points, clothing list and other information in good time for the customer’s holiday, however, we must advise the customer that flight times, etc. can change at short notice and are outside of our control. In this event we would make every effort reasonable to contact the customer and advise the customer of the change. But it is the customer’s responsibility to confirm their travel details with us prior to the departure date, in writing.

We do our utmost to ensure that your holidays run smoothly. If you do have a complaint you must notify us in writing within 28 days of completion of your holiday. We will try and resolve your complaint but if we are unable to you could contact an arbitrator appointed by the Chartered Institute of Arbitrators, alternatively you could seek legal advice.

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